Complaints procedure

Beechbrook Capital LLP is committed to handling complaints fairly, transparently, and promptly. This page explains how to raise a concern and what you can expect from us.

How to make a complaint

Use our complaints contact page or write to 93 Gloucester Place, London, United Kingdom, W1U 6JQ. Describe the nature of your complaint and what outcome you are seeking.

Our response timeframes

We will acknowledge your complaint within 5 business days. We aim to resolve all complaints within 8 weeks of receipt. If we are unable to resolve your complaint within 8 weeks, we will write to you explaining why and what steps you can take.

If you remain dissatisfied

If you are not satisfied with our response, you may refer your complaint to the Financial Ombudsman Service (FOS): https://www.financial-ombudsman.org.uk.

FOS is available for eligible complainants. EEIF lending to businesses may fall outside FOS jurisdiction depending on your business size. We will advise you on eligibility when responding to your complaint.

Regulatory status

Beechbrook Capital LLP is authorised and regulated by the Financial Conduct Authority. FCA Register number: 484833.